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May 2019

9-1-1 Program Audit in Wood Co.

The State of Ohio’s 9-1-1 Program Office recently completed an audit of the Wood County Sheriff’s Office dispatch center. The audit found that 99% of9-1-1 calls into our dispatch center were answered within 10 seconds, and that 100% of 9-1-1 calls were answered within 20 seconds. All wireless (cellular phone) calls in Wood County are answered by the sheriff’s office dispatch center.

The audit also revealed that 88.7% of our 9-1-1 calls are wireless (cell phones); 6.4% are landline ; 4/6% are voice over internet and the remaining .3% of calls are deemed as other.

Mark Wasylyshyn, Sheri ff, is very pleased with the outstanding results of the audit. “The answer time for 9-1-1 calls is very impressive. I am extremely pleased with how well our communication deputies perform on these 9-1-1 calls.”

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