Residents and Family Members Vote Senior Health Center #1 in Customer Satisfaction
North Baltimore, OH (April 20, 2016) – Briar Hill Health Campus received the top award in Customer Satisfaction at The Trilogy Health Services 2016 Spring Meeting, which was held April 12-14 in Columbus, Ohio. The Award was based on feedback provided by residents and their families through Trilogy Health Services’ bi-annual Customer Satisfaction Survey. Briar Hill received the top score company-wide out of the 96 campuses surveyed.
“Our customers are our number one priority, and we strive every day to exceed the expectations of our residents and their families by delivering the best care possible,” said Ashley Brough, Executive Director. “Our customers’ feedback is great confirmation of the care and services our team has provided. I am very fortunate to be able to lead such a wonderful team of professionals who are dedicated to service.”
Randall Bufford, President and CEO of Trilogy Health Services, commented, “We are very proud of the entire team at Briar Hill Health Campus. Their unwavering commitment to quality care and exceptional customer satisfaction embodies the mission and philosophy of Trilogy Health Services. We also thank our residents and family members for participating in the survey process, which is an important component of our quality assurance initiatives.”
In addition to being ranked #1 in Customer Service, 98% of the customers responding to Briar Hill’s Customer Satisfaction Survey stated that they would recommend Briar Hill to family and friends who needed senior living services.
“At Briar Hill and Trilogy Health Services, our culture serves as the foundation for everything that we do,” commented Rey Nevarez, Divisional Vice President for the North Ohio Division “At the center of our culture is our commitment to serving our customers – our residents, and their families. We are both thrilled and honored to receive such great recognition from our residents and family members. I commend Valerie and her team for being such exceptional servant leaders.”
Companywide, over 8,400 surveys were mailed to residents, family members and other responsible parties, with over 51 percent of the surveys returned. Across all surveys, ninety-one percent of customers responding said they would recommend their Trilogy campus to someone who required senior living services. Trilogy Health Services currently operates 100 senior health and hospitality communities throughout Indiana, Ohio, Kentucky and Michigan.
Briar Hill Health Campus is a Trilogy Health Services community. Our services are delivered by staff specially trained to honor, and enhance the lives of our residents through compassion and commitment to exceeding customer expectations. For more information about Briar Hill Health Campus, please call us at (419) 257-2421 or visit our web site at www.briarhillhc.com.