North Baltimore (October, 2015) – Briar Hill Health Campus received the Diamond Award for their commitment to customer service excellence at The Trilogy Health Services 2015 Fall Meeting, which was held October 7-8 in Ft. Wayne, Indiana.
The Award was based on feedback provided by residents and their families through Trilogy Health Services’ bi-annual Customer Satisfaction Survey. Responses to this survey are invaluable, and are used to identify opportunities for our campus to address in the coming goal period. Briar Hill Health Campus received recognition for their customer satisfaction scores in Staff Attitude, Quality of Nursing Care, Food Quality, Activity Programming and Appearance/Cleanliness.
We make it our mission at Briar Hill Health Campus to continually exceed the expectations of our customers, and consider our scores on the Customer Satisfaction Survey to be indicative of the quality of services we provide. This year we are proud to announce our overall score of 9.78!
“We are excited and pleased to receive such great recognition,” said Ashley Brough, Executive Director. “We value the fact that our customers have given us their stamp of approval. Our goal is to exceed the expectations of our residents and their families every day by delivering the best care possible. I feel very fortunate to lead such a wonderful team of healthcare professionals.”
We are also pleased to announce that 100% of the respondents to Briar Hill’s Customer Satisfaction Survey stated that they would recommend Briar Hill Health Campus to family and friends. This affirmation of Briar Hill’s high quality of services speaks to the positive impact our health campus has had on our residents and their families.
Companywide, over 7,900 surveys were mailed to family members and other responsible parties. Nearly 54 percent of the surveys were returned. Results compared to the campus’ past performance as well as to the performance of other Trilogy campuses.
Briar Hill Health Campus is a Trilogy Health Services community. We offer a full range of personalized senior living services including short term rehab, skilled nursing, long term care, assisted living, outpatient therapy, and adult day care. Our services are delivered by staff specially trained to honor, and enhance the lives of our residents through compassion and commitment to exceeding customer expectations. For more information or to learn more about our services, please call us at 419-257-2421or visit our web site at briarhillhc.com.
Colleen Rader our director of health services she’s in the middle and then Le