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Briar Hill Health Campus RECEIVES AWARD FOR OUTSTANDING CUSTOMER SERVICE

North Baltimore, OH (April 23, 2015) – Briar Hill Health Campus received the received the Diamond Award for excellence at The Trilogy Health Services 2015 Spring Meeting, which was held April 14-16 in Louisville, Kentucky.   The Award was based on customer satisfaction results from a semi-annual survey that is sent to residents’ family members. Briar Hill Health Campus received recognition for their customer satisfaction scores in Staff Attitude, Quality of Nursing Care, Food Quality, Activity Programming and Appearance/Cleanliness.

“We are excited and pleased to receive such great recognition,” said Valerie Wallen, Executive Director.  “We value the fact that our customers have given us their stamp of approval.  Our goal is to exceed the expectations of our residents and their families every day by delivering the best care possible. I feel very fortunate to lead such a wonderful team of healthcare professionals.”

Companywide, over 7,300 surveys were mailed to family members and other responsible parties.  Nearly 52 percent of the surveys were returned.  Results compared to the campus’ past performance as well as to the performance of other Trilogy campuses.

Briar Hill Health Campus is a Trilogy Health Services community.  We offer a full range of personalized senior living services including short-term rehabilitation, long-term health care, and Assisted Living. Our services are delivered by staff specially trained to honor, and enhance the lives of our residents through compassion and commitment to exceeding customer expectations. For more information or to learn more about our services, please call us at (419) 257-2421, or visit our web site at www.briarhillhc.com.

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