North Baltimore, Ohio

November 28, 2023 9:31 pm

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Don’t be the neighbor that shuts down your street

811 Day
Don’t make a judgement call – make a phone call

August 11 is 811 Day!

Why do I have to call 811 before I dig?

By law, everyone must contact OHIO811 at least 48 hours before beginning any digging project. Failure to call before you dig could result in disrupted service in your community – no air conditioning in the summer, no heating in the winter or loss of ability to contact emergency services,


How do I contact OHIO811?

OHIO811 is the one-stop shop to communicate any digging project. They will contact all utilities in the area, who will then mark underground facilities with color-coded flags.

Contacting them is as easy as dialing 8-1-1. You can also enter a ticket online with the new e-dig system. With just the click of a mouse, homeowners or contractors can enter non-emergency single address requests. 

Click here to file a ticket online or learn more about the process.


What do those flags mean?

Color code

Frequently asked questions:

Do you always need to call 811?

  • Yes! No matter how small the project is, any underground digging should be preceded by a call to 811. 

What if I have a contractor doing the work?

  • The actual excavator on the project should call 811, whether that’s a homeowner or a contractor.

How close can I dig to the markings?

  • The tolerance zones for digging is 18 inches on either side, plus the width of the line. If no width of the line is given, you should assume 2 inches.

What if I hit a line?

  • If you hit a line, walk away immediately. Take steps to clear the area to protect yourself and others – do not attempt to repair or stop a leak yourself. If a substance starts releasing into the air, immediately call 911. Additionally for any damaged facility, you should contact the utility company listed on the nearest marker.

Learn more:

If you have questions or concerns about underground excavation, contact the PUCO Call Center online here or at (800) 686-7826.

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