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Utility question or concern? Contact the PUCO

COLUMBUS, OH (Aug. 24, 2017) — The Public Utilities Commission of Ohio (PUCO) urges consumers to contact the PUCO Call Center at (800) 686-PUCO (7826) or visit the PUCO website at www.PUCO.ohio.gov when faced with a utility issue. The PUCO has a dedicated staff, highly capable of resolving issues between you (the consumer) and any PUCO-regulated utilities.

Each year, the PUCO Call Center receives tens‐of‐thousands of contacts from utility customers. In fiscal year 2016, the PUCO Call Center saved Ohioans more than $1,700,000. Many customers have a question that a representative can quickly handle. In other instances, issues require a closer examination and a PUCO investigator is assigned to look into the matter. During that process, the PUCO investigator works with the consumer and utility company to help mediate the situation.

Five most common reasons to contact the PUCO:

  1. Utility bill questions and concerns
  2. Questions about choosing an electric or natural gas provider
  3. Service disconnection issues
  4. How to save money on energy bills through energy conservation
  5. Low income assistance and payment plans

The PUCO recommends first trying to resolve the issue with the utility directly by calling their customer service line. If the problem or complaint persists, call the PUCO at (800) 686-PUCO (7826) or file your concern online at www.PUCO.ohio.gov and one of our professional representatives will assist you.

The PUCO affects every household in Ohio by regulating investor-owned utilities including electric and natural gas utilities, landline telephone companies, water and wastewater companies, and moving, rail and trucking companies.

The PUCO does not regulate providers of cable, cellular, propane gas, heating oil or internet service; and does not have jurisdiction over co-operative or municipal utilities.

The PUCO learns a great deal from utility consumers’ contacts. This information is used to ensure that utility companies engage in fair and reasonable practices and helps the PUCO formulate rules and regulations.

For more information, visit the PUCO website at www.PUCO.ohio.gov.

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